We have several problems with the Skyline. We have categorized them and are working to solve them.
Over half the problems described on this forum can be fixed by configuring the Skyline. It is obvious that this is not possible with our current instructions. We will have new instructions available next Wednesday.
The remaining problems are in the firmware. We are currently working on the new firmware. We will not rush this and it will be thoroughly tested. Therefore we will keep you updated and make it our priority however it will take more time. As soon as we know when we are near, we will let you know.
Here is a list of what problems we’re having. If I missed your comment, please let me know.
1. When you are panning, the roll axis is affected. The gimbal level goes bad. It cannot be corrected because the roll input does not work.
2. When camera is “Powered on”, the servo has a small spasm. This also happens when camera is powered off.
3. Instructions are incomplete.
4. Servo tune features not explained.
5. The parameters that can be adjusted in the software are not explained.
6. “Save Settings” sometimes gives you the error “Failed to Execute Command” and won’t work when it is powered on.
7. Unsure how to supply the Skyline with power.
8. What inputs should be used (i.e. pan, roll?).
9. Blanking pin is confusing. This is the pin that has been snipped on the top right header.
10. The gimbal will jitter when panning.
11. Pan does not stabilize. It is disabled. Just plugging it in gives jitters.
12. Configuration software does not have all its functions.
13. Pot wires are incorrect.
14. All LED’s coming on and no response to computer.
Problem 1 - 9 can be fixed by setting the Skyline up better. We will issue a new instruction on Wednesday (27.06.12) that will explain thoroughly how to set it up step by step and explain all the settings and their effect on the gimbal.
Problem 10 – 12 will be fixed in the next firmware release. We are working on the new firmware and will only release this once it has been thoroughly tested. We will keep you updated on this.
Problem 13. The black wire should be on the outside and the other wire (white or red) should be on the inside. Both should not be on the outside. The wiring looms are made by hand. We’ve supplied the company who made them for us with a testing rig to confirm all the wires are correct.
Problem 14. If this happens, please send it back to the distributor and tell them what you were doing when it occurred to help us figure out why it is happening.
We will post new info on the website under the Skyline. Our apologies about what has happened and the effect it has had on your business.