First off my first name is Quinton and not Mr Quinton
You asked me to show you a picture of the ESC with the bolt going through it, that is not possible as I cut the cable ties, and removed the Shrinkwrap from the ESC to have a look at the blown ESC
It was only after I did that I noticed the hole in the bottom of the shrinkwrap, and that is why I sent a picture to you first to see what you would say.
I emailed you regarding it in case there could possibly be a problem with your product, as it is such a new Multi Rotor.
After finding the hole, i then started to cut all the ESC cable ties to see if any other were affected, this is when the M2 ESC holder came out (and not when I was taking the top off as you suggested)
I am not in the habit of lying, if it was my fault I hold my hands up and take it in the chin, running a business I know how hard it can be with some people, but that is the business we are in and we should always respect the customer.
The hole was in ESC M1 and that bolt is actually still under the ESC holder where it should be, is it not possible that this could have been done when putting it together by yourself, or as mentioned some way it had flexed and went into the ESC .
As you know there is quite a bit of strain when things are under load.
I know you told me that it was VERY important not to fly it without a load, but when I do a maiden flight there is no way I'm going to put a load on a machine, besides my throttle was at 45% unloaded which I think should be OK, if you have tried this you would know what throttle % it would be, what are your thoughts on the hover position from your own tests.
Before I purchased the Cortex ARTF the one thing I remember you did say on the phone was that if a motor or an ESC goes bad then it is simply replaced (no questions asked) does this only apply to motors now?
This is not my fault, and I am quite upset that you are actually trying to push the blame onto myself, instead of stepping back and asking yourself, could there be a problem here, maybe I need to take a harder look at that to stop it happening in the future.
I understand you are a a family business and are under a lot of pressure, but at the end of the day if you sell online, you have to cope with the stress that comes with the job.
There has actually been 16 emails between us since I purchased the Cortex and 5 before I made my purchase, and I would say that those emails were needed, as you provide very little information on your web site.
Web sites are very important, as it is how potential buyers make a decision if they want to purchase a product or not, if the information is not there then of course you are going to get more emails than normal, especially when you ask customers not to post any build information online, you only want them to post flying videos.
I would also like to ask why one of your customers has 4014/9 (400kv) motors that was sent by you recently, and I have 4010-14 (370kv), did you change them for some reason, also if you look in the image below you will see it has a different servo link than the ones you provide.
Actually after I emailed you about the servo connection suggesting that maybe you should consider not using plastic you did say the following which I thought was quite rude..
"Metal Servo arms have been designed and we are in the process of having them made.
We will not discuss this with you."
Is there a reason why you are going to metal servo arms instead of the plastic ones you currently provide?
I have spent a lot of money and time myself trying to get this thing flying, for instance you have to solder on your flight controller as it does not come with an xt60 connector, you said that all your FC do not have connections, I have never seen a wookong or an A2 that does not come with a connection, maybe you are only flying Nazas?
Also a multirotor distributor really should get to grips with more than one transmitter type, so that they can at least "try" to explain to their customers better how to set up the servos instead of simply saying RTFM
As you said to Mr Matt regarding sending him new CNC cut retracts when you have the new batch, will that also apply to myself as my holes are hand cut and very roughly done too (or again was that my fault)
You will be happy to hear that I have decided to stick with your own brand ESCs after finding the hole in the bottom of the shrinkwrap, I will take some measures to make sure something like that is not possible again in the future.
It would be nice if you could send me a new ESC like you promised on the phone before purchase, but if you still think it was my fault and are unwilling to do that, i can pay for another and keep these other ESCs I purchased for my next build.
I am pretty sure that this was the problem all along, and not the A2 flight controller as you continually suggested, but hey I am no expert, it was pretty stupid of me buying the latest flight controller especially as it has not even been tested on this particular Multi Rotor.
I could go on and on, but I am also a very busy person, and like you need to get some work done.
It would be nice however also to get a reply here and to be assured that there will be no problem selling me any spares in the future "if required" seeing I will be spending more time getting this ARTF flying.
As mentioned before selling online is a hard game, and you have to make time for people "like me" even if you feel as if you can't.
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