XAircraft SuperX
- Thread starter envy
- Start date
mediaguru
Member
Hard to understand some of that...
Anyway, why does the SX require the reverse setting? Seems odd.
kloner
Aerial DP
The gui doesn't let you reverse any input so on each brand radio the sticks gotta be reversed in the needed direction...
page 10
http://cdn.shopify.com/s/files/1/0239/9015/files/XAircraft_SuperX_Manual_EN_v1.9.pdf?850
page 10
http://cdn.shopify.com/s/files/1/0239/9015/files/XAircraft_SuperX_Manual_EN_v1.9.pdf?850
dazzab
Member
OK, I'm confused. Nothing new there. After crashing my quad while chasing kangaroos I replaced a broken arm. As part of calibrating everything I recalibrated the radio and decided to recalibrate the ESCs. My hover rate has gone from under 60% to about 80%. Here's the latest log report if that's any help. The copter flies great and I certainly don't have the throttle stick at 80% when hovering which is what confuses me. I could use some help on what steps I should take to get the copter configured properly again.
dazzab
Member
Taranis with FrSky module
kloner
Aerial DP
that radio has variable endpoints by pulse width.... i'm not positive but i believe you want the endpoints to be 1100 on bottom and 1900 on the top of throttle and program the esc's with that.... it may be 1200-1800 though, it's something like that. the standard simonK endpoints is what your after.
Sorry i can't be more help.... anybody know what the standard pulse width endpoints are for say Futaba?
Sorry i can't be more help.... anybody know what the standard pulse width endpoints are for say Futaba?
tahoelight
Member
An update:
Xaircraft is being super lame. All they will say is because it was user error, they won't cover the repair, they will not tell me how they decided it was user error or what I did to damage the unit, but they want $80 for the repair. It's been months and I have not been able to get a single reasonable reply to an email. They always wait two weeks to reply to an email, then all they say is due to user error the unit is not covered under warranty, no explanation. This unit was never crashed or neglected in Any way, it just stopped connecting to the computer.
Worst service I have ever gotten from a company. Unbelievably bad and not worth supporting in any way unfortunately. I wanted so badly for superx to be my go to controller, but I need the company to back their product. There have been plenty of companies that bail on the development of their product before they work correctly, but Xaircraft is still active in development, so should support their product.
Just thought I would share. If service is important, which it should be, stay away from Xaircraft.
End rant.
I am livid with Xaircraft. I had a new Stella stop working after after a battery change and Xaircraft is blaming me for the board burning out. The damn thing didn't work right from day one. I had severe drift issues, and it wouldn't work with anything but a 6s battery. I have 3 new builds coming up so I guess I'll be looking elsewhere.
X650Mouse
Take no prisoners
This thread is for SuperX not Stella, go to the stella thread or start a new one. :livid:
X
I'm Sorry I used the word "stella instead of "superx", I was simple replying to the previous post about the growing trend that Xaircraft is
blaming user error to get out of do warranty work. Again, Sorry. :tennis:
tahoelight
Member
I pushed hard for an answer today. They actual emailed back.... with a canned list of Items not covered under warranty. None of which apply to me. Here is the email. Check it out, they can't easily know what went wrong, but are still saying it is my fault and won't cover it. Although they could use #3 and take no responsibility at all since they don;t even make the components which are needed to use the controller. ANyway. Buyers beware. It might work, but if it doesn't your out all of your investment.
How are you? We can only find out what's broken.The reason for it is really hard to say and depends on how customers use it.
Please be aware Situations below are NOT INCLUDED in the warranty
1) Users disobey the XAircraft manual while installing or operating your XAircraft products.
2) Performance failure caused by worn-out, misuse, improper operation or chemical
reagent.
3) Performance failure caused by intermixed with non-XAircraft Parts.
4) Performance failure caused by modifications.
5) Performance failure on electronic device caused by liquid damage-in.
6) Performance failure caused by electronic interference.
7) Performance failure on electronic parts caused by using low quality battery or choosing
an unreasonable voltage source.
8) Performance failure caused by incidents or human error such as transportation, collision,
improper operation or connecting to a wrong voltage source.
9) Performance failure caused by irresistible force including but not limited by fire,
earthquake, lightning and so on.
10) Damage or loss during the shipping. Please consult to the relevant logistics corporation.
Motopreserve
Drone Enthusiast
Has the original retailer been no help?
I got the same exact email... I've been pretty happy with the performance of the superx, but going forward, I will not support any company
that doesn't honor their warranty. You would think Xaircraft would bend over backwards to try to please their customers, but I guess not.
CNChelicopter was useless in trying to help me.
I will say this, Anthony from Xaircraft International help me more than anybody. At least he tried to get things working again before I sent it back.
Motopreserve
Drone Enthusiast
im sorry you've had this experience. It's really a bummer that a company that produced such a great flying FC can't handle the "after care" better. Especially in light of the way people felt they handled the original FC.