XAircraft SuperX

[Av8Chuck]

Well documented issue.

Try it again and use internet explorer, not fire fox.

If not, here is one of a few threads that discuss the ways to the firmware done.

http://www.multirotorforums.com/showthread.php?15633-SuperX-Configurator-Error

Thanks for the quick response everyone.

I remember reading about the Firefox issue but couldn't find it. This was discussed here and at RCGroups so you have to read through a ton of irrelevant posts to find what you need. So I take a little umbrage with the idea that this is well documented, certainly thoroughly discussed but it would not have been that big of a deal for XAIRCRAFT, once they learned of this issue to either fix it or mentioned it as part of the instructions for upgrading.

These forums are invaluable, but I think for things to be considered well documented the developer/manufacturer needs to glean the information from these forums, vet it and then include it on THEIR website in the off chance that a SuperX user is not a member of any forums.

The information might be on their site somewhere but I didn't find it.

Please don't anyone think that I'm getting on anyones case or that I don't appreciate the support here on this forum but if Xaircraft wants to avoid the pitfalls that DJI has gone through then I think they need to make sure that the good information from these sites finds its way to their support pages. In this case it would have been an easy fix or mention in the instructions and I would have been done in a couple of minutes.

 

[Av8Chuck]

I have grown to hate PC's, they've turned me into a hater...

I tried IE, when I hit upgrade in the SuperX GUI it launched EI to the right site but the grey fields for the firmware and software just said waiting and never downloaded anything. So after a while I figured I'd check the site to see if it was working with my Mac, it was so I downloaded the files and sneaker netted them. Worked great.

Ran out of daylight so I decided to wait to maiden it.. Sometimes its tough to be patient.

My PC is still waiting...

 

[Bartman]

.................. in the off chance that a SuperX user is not a member of any forums...............

Blasphemy! Find those people and bring them to me!

Sorry, was surfing through and couldn't resist.

Bart

 

[Av8Chuck]

I know. I think a lot of developers, especially DJI tend to rely on the forums to do their technical support. Its a great resource for users but it shouldn't replace their support.

A friend of mine needed some help shooting some aerial footage for a Superbowl commercial, actually he figured it out before I got there so I just watched for a while. But I asked him if he frequented ay MR forums and to my surprise he hadn't even looked at them.

 

[jfro]

Thanks for the quick response everyone.

I remember reading about the Firefox issue but couldn't find it. This was discussed here and at RCGroups so you have to read through a ton of irrelevant posts to find what you need. So I take a little umbrage with the idea that this is well documented, certainly thoroughly discussed but it would not have been that big of a deal for XAIRCRAFT, once they learned of this issue to either fix it or mentioned it as part of the instructions for upgrading.

These forums are invaluable, but I think for things to be considered well documented the developer/manufacturer needs to glean the information from these forums, vet it and then include it on THEIR website in the off chance that a SuperX user is not a member of any forums.

The information might be on their site somewhere but I didn't find it.

Please don't anyone think that I'm getting on anyones case or that I don't appreciate the support here on this forum but if Xaircraft wants to avoid the pitfalls that DJI has gone through then I think they need to make sure that the good information from these sites finds its way to their support pages. In this case it would have been an easy fix or mention in the instructions and I would have been done in a couple of minutes.

Unfortunate usage of the phrase "well documented" on my part. Too fast of an answer on my part . I apologize for that. Busy day here with dinner and watching my MSU Spartans in the Rose Bowl (they won!). I thought by just linking that thread where there were a couple explanations of the issue that would help. I went through the same thing taking a couple hours to do something that should have taken 5 minutes.

It's pretty sad that they haven't taken note and fixed the issue. I ran into the same issue upgrading to ver 1.7. Can't believe I didn't remember the issue when I upgraded to 1.8.

Good luck on your maiden flight tomorrow.

 

[Bartman]

.......................and to my surprise he hadn't even looked at them.

Blasphemy!

 

[X650Mouse]

Thanks for the quick response everyone.

I remember reading about the Firefox issue but couldn't find it. This was discussed here and at RCGroups so you have to read through a ton of irrelevant posts to find what you need. So I take a little umbrage with the idea that this is well documented, certainly thoroughly discussed but it would not have been that big of a deal for XAIRCRAFT, once they learned of this issue to either fix it or mentioned it as part of the instructions for upgrading.

These forums are invaluable, but I think for things to be considered well documented the developer/manufacturer needs to glean the information from these forums, vet it and then include it on THEIR website in the off chance that a SuperX user is not a member of any forums.

The information might be on their site somewhere but I didn't find it.

Please don't anyone think that I'm getting on anyones case or that I don't appreciate the support here on this forum but if Xaircraft wants to avoid the pitfalls that DJI has gone through then I think they need to make sure that the good information from these sites finds its way to their support pages. In this case it would have been an easy fix or mention in the instructions and I would have been done in a couple of minutes.

I can't help myself! :black_eyed: that wouldn't work as you can't believe 90% of what you read on the Internet :highly_amused:

First for 2014

David

 

[Bartman]

it's a double edged sword, on one hand if the vendors attempt to do all of the distribution of information then you're only going to see what they will let you see and it will be easy for them to tell you that the problems you're having are specific to you and not part of a bigger problem. With the forums though if the vendors are getting too beat up then they are going to withdraw and their expertise will be lost.

this is the dilemma i face every day although i tend to err on the side of the users. the best environment for support is both public and vendor supported so that everyone can gain from each others' experience, while keeping the vendors honest, and with their participation for the most ornery problems.

just my $.02

 

[Av8Chuck]

Unfortunate usage of the phrase "well documented" on my part. Too fast of an answer on my part . I apologize for that. Busy day here with dinner and watching my MSU Spartans in the Rose Bowl (they won!). I thought by just linking that thread where there were a couple explanations of the issue that would help. I went through the same thing taking a couple hours to do something that should have taken 5 minutes.

It's pretty sad that they haven't taken note and fixed the issue. I ran into the same issue upgrading to ver 1.7. Can't believe I didn't remember the issue when I upgraded to 1.8.

Good luck on your maiden flight tomorrow.

Seriously my comment was not meant for you or any of the users, more a comment on the evolving nature of support. Users also tend to beat each other up while the developer stays out of it. I'm sure its difficult balancing technical support issues and the many non-issues on forums. The developer that seemed to embrace the forum and work with its members, HoverFly is sadly no where to be found, but while they were active I think they were on the right track.

I'd sure like it if Xaircraft would pick up where HFPro left off and kick DJI'd butt and for that to happen I think users will have to take a more active roll. It would be great id Drew could help create some sort of support tracking that gave us a mechanism that enables us to report and track problems or suggestions. A lot of the talk on the forums does seem to go anywhere and this firmware upgrade is a good example. It should have been a fairly simple fix for 1.8 but if you had to go through this and it was brought to their attention when upgrading from 1.6 to 1.7 then that's a lack of follow through.

Thanks, I'm really tempted to fly it tonight but I've built enough of these to know its just better to wait for good wether and daylight.

 

[Av8Chuck]

I can't help myself! :black_eyed: that wouldn't work as you can't believe 90% of what you read on the Internet :highly_amused:

First for 2014

David

It just depends on who's saying it and the importance of the remaining 10%

it's a double edged sword, on one hand if the vendors attempt to do all of the distribution of information then you're only going to see what they will let you see and it will be easy for them to tell you that the problems you're having are specific to you and not part of a bigger problem. With the forums though if the vendors are getting too beat up then they are going to withdraw and their expertise will be lost.

this is the dilemma i face every day although i tend to err on the side of the users. the best environment for support is both public and vendor supported so that everyone can gain from each others' experience, while keeping the vendors honest, and with their participation for the most ornery problems.

just my $.02

I'm not advocating one over the other, much like the DSLR movement in the film industry MR's would not have grown nearly as fast, if at all if it weren't for the forums. Canon probably had no idea how many people would start using DSLR's to shoot HD but once they were embraced online it took off.

My point is that the developers need to mine the forums for relevant feedback and develop some sort of feedback mechanism so that users can easily find the information they need. The firmware upgrade is a good example, if this happened when they upgraded from 1.6 to 1.7 then there's really no excuse for it to continue happening.

When you develop a product the first year is always the best, all new users. But the following years is much more difficult, not only do you have to continue the development but you have to bring along those pesky customers. Forum should play a significant roll in that. I think DJI is a pretty good example of how not to do it, it appears that they pretty much dumped all of their support on the forums and let the users hash it out amongst themselves. They've started eating their young, not a pretty sight...

 

[Aerovideo]

So have you flown it yet?

Enjoy!

 

[Av8Chuck]

No I'm a chicken...

I was all set to calibrate the compass when my wife came home and gave me some honey-do's then it was getting dark so I decided to wait. As I was going through my checklist I realized I hadn't programed my ESC's, their RCTimer 40A OPTO with SimonK firmware, I think I read somewhere that you don't need to program them but I don't know for sure. I asked over at RCGroups but no reply.

I'm not going to want to go to work tomorrow...

 

[Bartman]

......When you develop a product the first year is always the best, all new users. But the following years is much more difficult, not only do you have to continue the development but you have to bring along those pesky customers. Forum should play a significant roll in that. I think DJI is a pretty good example of how not to do it, it appears that they pretty much dumped all of their support on the forums and let the users hash it out amongst themselves. They've started eating their young, not a pretty sight...

Just keep in mind that DJI and XA are acting as manufacturers and as such aren't engaging customers directly because they expect their dealers to provide customer support. Hoverfly was a little different as a smaller manufacturer.

When people buy from the absolute cheapest shop that they can find they really shouldn't expect much in the way of support, from the manufacturer or the dealer. It costs money to have people that can answer phones, respond to emails, and surf forums all day looking for customers to help. It takes time away from their day when the shop owners are answering phone calls and emails themselves.

So people should ask themselves when they make a purchase, do they want the cheapest possible price or do they want to start a relationship with a reputable dealer that can provide assistance when things don't go right. The forums are very helpful but we can't do everything.

Bart

 

[SleepyC]

I personally think the big operations should have a forum guy. It’s not hard to ask each forum that is relevant (Such as MRF) to have a product support area for that product.
Then the company rep can come in and just check that one simple forum each day. That doesn’t take that much time at all. I handle FG’s contact us which is kind of the same thing each morning, and with 70K members and not a specific product to answer questions about, I can knock that out in 30 min. A support forum, shouldn’t take more than 10 min, unless the product has a major issue.

 

[tahoelight]

No I'm a chicken...

I was all set to calibrate the compass when my wife came home and gave me some honey-do's then it was getting dark so I decided to wait. As I was going through my checklist I realized I hadn't programed my ESC's, their RCTimer 40A OPTO with SimonK firmware, I think I read somewhere that you don't need to program them but I don't know for sure. I asked over at RCGroups but no reply.

I'm not going to want to go to work tomorrow...

In most cases, you shouldn't have to program SimonK escs. I dd think you need to calibrate the throttle end points.

 

[Electro 2]

> Xaircraft would pick up where the HF Pro left off and kick DJI's butt
> better to wait for good wether and daylight.

I think this has already happened. And hopefully, you wait for good weather.

 

[Dax]

Do I need to programed my ESC's, DYS 40A OPTO ESC V2 (Simonk Firware) using them in a Tarot T960 and SuperX Controller ?
[h=1][/h]

 

[SleepyC]

For the record..... SimonK IS the programming.
That is the whole point of simonK. You do not need to program the ESC’s.
The SimonK firmware is supossed to be the “Optimal” setting for the esc... hence why he made it.

On the superX when you do the neutral point calibration and then the both sticks to the top right calibration your simonK esc’s are ready to fly.

Also for the record, i personally think NON simonK ESC’s fly better.. but that is just me.

 

[Av8Chuck]

I don't want to here that, I've heard how SimonK ESC's are supposed to fly smoother...

Thanks for the info.

 

[Dax]

Thank you so much for the info, I did all the calibrations for the SuperX so I am ready for a test flight, Thanks again SleepyC.