Ok, I take it all of the ESC's are working? all of the ESC's are plugged into the Ports marked M1, M2, M3, M4, M5, M6?... In the Assistant, you have selected HEXA-ROTA V and hit write to write the information to the Naza?
Just trying to find out what steps you have taken to eliminate the problem, your probably going to hear the same thing from your dealer.
When you say your motors work fine, are you just moving the motors from the non-working location to a working location? Are you moving the ESC's too? maybe you could try just swapping out the ESC connection to the NAZA? I.E. if Motor #1 is not working and #2 is, swap the two outputs around and see what happens.
I have a feeling you maybe did not select and save the Motor Mixer Type.
Please, I am not calling you an idiot or anything, just trying to figure out what is going on! Trust me, it is easy to make a mistake, I did plenty of them when building mine..
