Hoverfly Mikrokopter vs. HoverflyPro
- Thread starter Ron2020
- Start date
Photronix
Pilot
As of right now if you want to fly really big multi-rotors Hoverfly has the capability. Our customers flying Red and bigger are using or PRO because we can use standard Turnigy ESCs whereas MK and DJI are limited. We have worked with several customers that are repeatedly burning out Hercules and Aerodrive boards and crashing. We have systems capable of flying 30lbs and more. Another discerning factor is while flying heavier cameras the platform is rock solid with no tweaking other than the gain on the transmitter.
Photronix
Pilot
Another big distinction between Hoverfly and everyone else is that we have a customer service staff, professional ticket/issue system and a useful knowledgebase system. People can also call us and get help and even talk to the engineers developing the flight controllers including me the President.
Breezemont
Member
Funny, I sold my HFP because of the poor service I received.
http://www.rcgroups.com/forums/showthread.php?t=1483659
It took over a month to get a "send it in" response, then another few weeks to get it replaced.
Glad to see you guys have gotten it together since then.
http://www.rcgroups.com/forums/showthread.php?t=1483659
It took over a month to get a "send it in" response, then another few weeks to get it replaced.
Glad to see you guys have gotten it together since then.
hoverben
Person of Interest
Hi Breezemont,
Situations like yours are exactly why Al brought me on-board with the team in November. Not to toot my own horn, but since the addition of a dedicated customer service system, our response time (esp. to warranty-covered situations) is greatly improved.
That's not to say there aren't still occasional delays. I'm not an electronics expert like the rest of these guys*, so I do generally have to defer to the technical team's schedule to handle more complex issues. But when you submit a ticket, please be assured that I am monitoring it as often as possible and will intervene to the best of my ability if an answer is not forthcoming.
* I think it's worth mentioning that I came from a job where I was the office genius because I could operate the fax machine, to working with PhDs who routinely create things so amazing that I wonder how much more I can see before my head explodes from exposure to pure awesomeness. It's been a terribly humbling experience, but for the most part, I have adjusted ...
Situations like yours are exactly why Al brought me on-board with the team in November. Not to toot my own horn, but since the addition of a dedicated customer service system, our response time (esp. to warranty-covered situations) is greatly improved.
That's not to say there aren't still occasional delays. I'm not an electronics expert like the rest of these guys*, so I do generally have to defer to the technical team's schedule to handle more complex issues. But when you submit a ticket, please be assured that I am monitoring it as often as possible and will intervene to the best of my ability if an answer is not forthcoming.
* I think it's worth mentioning that I came from a job where I was the office genius because I could operate the fax machine, to working with PhDs who routinely create things so amazing that I wonder how much more I can see before my head explodes from exposure to pure awesomeness. It's been a terribly humbling experience, but for the most part, I have adjusted ...
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