I have an EVO with a GH3 Zenmuse that is less than 6 months old. It has been flown about 50 times. No crashes or hard landings ever.
Last week the Zenmuse started overheating and making screeching noises. I was in Sarasota Florida so I took it into Troy Built Models, a local DJI rep.
They looked at it and concluded it was broken and sent an email to DJI explaining that although it was purchased through Aerial Media Pros (California) I was
in front of them in Florida. DJI responded by asking where it was purchased (can't they read English) and telling me to deal with the original seller (Aerial Media Pros)
I personally emailed DJI describing the problem and got no response at all (its been 7 days). Aerial Media Pros (Mitchel) tells me that it will take about 3 weeks (from receipt)
for DJI to repair the Zenmuse and that they will probably charge me several hundred dollars for the repair. When I asked him about the fact that this was under six months old
and essentially brand new he did not have a good response other than to say that DJI usually charges a fee. He suggested I call the DJI repair station in California. I have called them several times. Each time I get a robotic message that says there are 45 people ahead of me waiting to speak with a rep. I hang on for 30 minutes and the number drops to 40. I give up and hang up. So I shipped my Zenmuse to Aerial Media Pros and wait......
In the mean time I am entering my busy season and will have to start dropping bookings. I guess if you want to use DJI products you need to own a a bunch of them so you can cannibalize them when you need parts. Terrible way to do business.
Last week the Zenmuse started overheating and making screeching noises. I was in Sarasota Florida so I took it into Troy Built Models, a local DJI rep.
They looked at it and concluded it was broken and sent an email to DJI explaining that although it was purchased through Aerial Media Pros (California) I was
in front of them in Florida. DJI responded by asking where it was purchased (can't they read English) and telling me to deal with the original seller (Aerial Media Pros)
I personally emailed DJI describing the problem and got no response at all (its been 7 days). Aerial Media Pros (Mitchel) tells me that it will take about 3 weeks (from receipt)
for DJI to repair the Zenmuse and that they will probably charge me several hundred dollars for the repair. When I asked him about the fact that this was under six months old
and essentially brand new he did not have a good response other than to say that DJI usually charges a fee. He suggested I call the DJI repair station in California. I have called them several times. Each time I get a robotic message that says there are 45 people ahead of me waiting to speak with a rep. I hang on for 30 minutes and the number drops to 40. I give up and hang up. So I shipped my Zenmuse to Aerial Media Pros and wait......
In the mean time I am entering my busy season and will have to start dropping bookings. I guess if you want to use DJI products you need to own a a bunch of them so you can cannibalize them when you need parts. Terrible way to do business.
