Tim, it is quite important that the gimbal be properly balanced and free to spin. This is because brushless servos shouldn't be strained to keep the camera balanced... it shortens the life of them from what I understand. Are you saying it is out of balance with the camera installed? If it's just a slight imbalance, you might be fine, but you might be able to adjust the forward/back slider the camera mounts to see if you can balance it a bit better.
As for the bind point, in the tilt (up/down) axis twice I had a little bind point where the rotation slowed down. One time it was because of the wires coming out of the camera controls, so I had to tweak those cable positions so they wouldn't rub on the gimbal. Another time it's because of a hard landing and it knocked one side of the tilt arms slightly out of position, so it didn't spin freely. That one I was much more nervous about adjusting, but I had to loosen one of the screen to realign it. You definitely do not want to do that if the gimbal is new and maybe flawed out of the factory. Have you talked to RCRUS about it? You're nearby, so wouldn't it be easiest to take to them for them to look at it?