Welcome to the forum Abby.
I have an Eagle Eye Gimbal. Having spent numerous hours contacting dealers asking about parts, I can say they aren't available or at least I couldn't find any. On another forum I posted asking about it and no one could tell me anyone in the U.S. that had parts.
Hopefully you can help the dealers/ distributors stock parts. In the past, I've been pretty vocal about telling people not to buy product from manufactures that don't have parts readily available. I've used DYS as an example of a company that makes some good products but doesn't make it easy to buy parts and have suggested to steer clear of the Eagle Eye gimbal if other choices are available.
Anyway, welcome aboard and I hope you can help us find dealers with parts as I gave up a few months ago trying to find them.